Our shared & reseller hosting process is fully automated so once you have signed up via our website you will recieve a welcome email with your username and password for our control panel. Once you have paid then you will be able to start configuring your account.

If you have signed up for a dedicated server then this will need to be approved by one of our sales team and your account will be setup manually.

We accept card payments via all major cards. You can send us a cheque, phone us to make payment over the phone or do a bank transfer to SortCode : 09-06-66. Account Number : 41524532. Use these details to setup a standing order as well.

Upgrading your account is easy. Just raise a ticket at flintsupport.co.uk telling us what package you want to be upgraded to and we'll raise the invoice in HELM for you. Once paid it's a matter of us 'flicking a switch' server side.

We run ColdFusion version 5, MX 7 and version 8. If you need to place your site on version 5 then please call us to discuss that process. CF8 is fully backwards compatible with MX 7

If your domain is a UK domain, ie ending in .co.uk or .org.uk etc, then please make sure the IPS tag is set to '123-REG' and then let us know you have done that.
For non UK domains you need to make sure that the domain is unlocked at the existing provider before we start the transfer process. You will alos need an Auth Code.

If you have an issue with your hosting then the best method of contacting us is via our support system at www.flintsupport.co.uk. Log in with your HELM username and password and raise a support ticket. We prefer this method of support as it allows us to keep track of clients support issues easily and allows you to see the process we have been through to fix it and what the actual fix is.

Obviously if there is an emergency then call us on 0118 324 0017

To collect mail delivered to your domain, set your mail client (i.e. MS Outlook) to connect to mail.yourdomain.co.uk with the following login information:

POP3 Mail server: mail.yourdomain.co.uk
SMTP Mail server: mail.yourdomain.co.uk
Username: mail@yourdomain.co.uk
Password: yourpassword

where yourdomain.co.uk is your site's domain name. You can make changes to your email settings on the control panel.

You may wish to use you own ISP's SMTP server instead of the one above.

Set the outgoing smtp port to 587 (not the standard port 25) and tick the 'My Server Requires Authentication' box

You can view your email online at http://mail.flintmedia.co.uk

Our nameservers are
ns1.kabodprimarydns.co.uk
ns2.kabodprimarydns.co.uk

Login to HELM and then navigate to the domain menu screen. If you have the relevant resources on your account you'll be able to see the 'Database Manager' icon. From there you can create a MySQL or MS SQL db and the relevant username and password.

MS SQL
IP Address : 78.129.148.116
Port Number : 1432 (note, this is not the common MS SQL port number of 1433)

MySQL
IP Address : 78.129.148.116 (note, a lot of 3rd party 'off the shelf' php applications will tell you that you dont need to change the database connection from 'localhost'. You do. You need to use this IP)
Port Number : 3306

Enter your database username and password that you have created when required.

For MS Access cfdsns then just fill in the form in HELM

To connect to our SQL Server via Studio Manager create a new alias via your local copy of SQL Server Configuration Manager. Open up configuration manager and expand SQL Native Client Configuration then right click on Aliases then New Alias.

Enter a new name for the alias - this can be anything you want.
Enter port number as 1432
Make sure the protocal is set to TCP/IP
The enter the server as 78.129.148.116